Because our customers have different needs, we offer three different support
options.
Level I - Standard Software
Maintenance
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Entitles you to new product releases, patch releases, and documentation
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Allows you to submit enhancement
requests and problems into our request tracking system
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Allows you to participate in the
Technical Advisory Board of the product(s) for which you are licensed
Level II - Standard Software
Maintenance plus Business Support Hours
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Offers you all the services
provided in Level I
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Allows you to call us with
product-related questions during Adventa business hours
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Provides you with action request
resolution timeframe commitments
Level III - Standard Software
Maintenance plus 7x24 Support
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